All participants have rights that must be acknowledged and respected. The rights and responsibilities listed below will be available for participants to review and will be explained to them upon their request. We do business in accordance with the Federal Fair Housing Law.

RIGHTS: Each participant utilizing services at Community Action has the right to:

1. Be treated with dignity.

2. Have freedom from discrimination.

3. Be assured of the confidentiality of information and privacy for both current and closed records.

4. Be made aware of reasons for involuntary termination and criteria for re-admission into the program. Reasons may include but are not limited to: the potential harm or acts of violence to participants or others.

5. Be given information about grievance and complaint procedures.

6. Responsive communication from Community Action employees, including Community Action employees responding within a reasonable amount of time.

RESPONSIBILITES: Each participant utilizing services at Community Action must:

1. Complete and sign appropriate paperwork for the services they receive.

2. Follow the outlines rules of conduct for the services they receive.

3. Refrain from bringing firearms or knives into any Community Action facility or sponsored activity.

4. Comply with the Utah Clean Air Act by not smoking or vaping inside any Community Action facility.

5. Treat all persons in a caring and respectful manner, mindful of individual differences, including cultural and ethnic diversity.

6. Not discriminate against anyone on the basis of race, color, creed, age, religion, disability, sexuality or nationality.

7. Not engage in activities which may be seen as a conflict of interest between OWCA, others involved at Community Action themselves.

8. Communicate with agency in a timely manner. If Community Action receives no response after two weeks of reaching out, your case may be closed, and you may need to reapply again for services.

9. Check in every at least two weeks with your assigned case manager.